SHIPPING & RETURNS

QUICK INFO

  • All of our products are made-to-order; designed, cut, and hand sewn in-house in our Oakland workshop.

 

Our current lead time for made-to-order handbags is 2-3 weeks.
Our current lead time for all other accessories is 1-2 weeks.

 

DOMESTIC ORDERS

  • Orders within the US ship via USPS Priority Mail and typically arrive in 2-3 business days after production. Please note that we cannot guarantee delivery dates.
  • All orders ship with delivery confirmation which can be used to track your package. Unfortunately, we are unable to provide tracking information beyond what is supplied by the USPS.
  • We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
  • Standard shipping does NOT include insurance.

 

RETURNS

If for any reason an item does not work out for you, we gladly offer free returns for store credit within 14 days of receiving your package.

 

We do not offer cash refunds at this time.

 

To request a return, please email info@freebirdca.com with your order number, and we will get back to you shortly!

  • Store credit never expires and is issued in the form of a digital gift card.
  • Please ensure returned items are unused and in good condition, or additional charges may apply.
  • If you would like to exchange an item, you will be able to place a new order for a replacement garment upon receiving your store credit, and your replacement will be produced within the regular lead time.
  • If you received a damaged or defective item, please email info@freebirdca.com with your order number and a photo of the item, and we'll take care of you!

It is our goal that you adore your purchase, so please contact us with any questions you have before ordering, and we’ll be happy to help!

 

ORDER CHANGES AND CANCELLATIONS

Since each item is made to order, we are unable to accept cancellations for refunds.

  • In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us at info@freebirdca.com as soon as possible after placing your order.
  • If you’d like to make a change to your order (e.g., different size or color/personalization) within 24 hours, we’d be happy to help.
  • If you need to make a change to your shipping address, email us at info@freebirdca.com  as soon as possible. We can change the address as long as the package hasn't shipped. Unfortunately, we cannot reroute a package once it's shipped.