I placed an order but never received an order confirmation.
Customers should receive an order confirmation upon placing their order. If you have not received an email confirmation, first check your junk/spam folder. If the confirmation email is still missing, it is possible your email was entered incorrectly at checkout — email us at firstname.lastname@example.org so we can locate your confirmation and forward it to the correct address.
I placed an order and haven’t received my shipping confirmation yet — where is my order?
All of our products are made to order right here in our Oakland Design Studio. Lead times are stated on each product page and represent the time our team will take cutting, sewing, trimming, and getting ready to ship your item. Please note that given the nature of made to order production, lead times may vary depending on current order volume, which makes it very difficult for us to guarantee delivery dates.
If your order is older than the stated lead time, we apologize for the delay, and thank you for your patience! We working hard to finish your leather goods and get them to you as soon as possible!
Please note, that we do not automatically provide customers with periodic updates on the status of their orders unless there is an unusual delay. When your order ships, you will receive an email confirmation with shipping and tracking details.
Can you rush ship my order?
No, we do not currently offer expedited shipping. Orders within the US ship via USPS Priority Mail and typically arrive in 2-3 business days after production is complete. If you would like to receive your order by a certain date, please plan on allowing at least the stated lead time for production, taking account of delivery time. See our Shipping & Returns policy for more information.
Do you offer gift wrapping?
Absolutely! Every order comes neatly wrapped and ready for giving, but feel free to let us know if you are ordering something as a gift. We can ship the package to the recipient’s address and include a customized message at your request.
Can I return or exchange an item I purchased?
Of course! If for any reason an item does not work out for you, we gladly offer free returns for store credit within 14 days of receiving your package as long as the item is unused and in its original packaging. Store credit never expires and is issued in the form of a digital gift card. We do NOT offer cash refunds at this time. Visit our Shipping & Returns page for more information.
Can I change/cancel/add to my order after it is placed?
Since each garment is made to order, we are unable to accept cancellations for refunds.
In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us at email@example.com as soon as possible after placing your order.
If you’d like to make a change to your order (e.g., different size or color), we’d be happy to help you as long as your order hasn’t shipped.
If you need to make a change to your shipping address, email us at firstname.lastname@example.org. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped.
Please see our Shipping & Returns policy for more information.
I am interested in an item that is out of stock.
We aim to keep all of our products available for order, but if we run out of a certain leather or discontinue a pattern, an item may go out of stock. For more information, email email@example.com
I would love to collaborate/interview/work with you, how can I get in touch?
We would love to hear from you! Email firstname.lastname@example.org with inquiries.
Can I visit your workshop?
Sorry! Our workshop is closed to the public.
Can I carry your handbags in my retail shop?
We are currently accepting wholesale accounts, feel free to email us with inquiries at email@example.com