Quick Info

All of our products are made-to-order; designed, cut, and hand sewn in-house in our Oakland workshop.

Our current lead time for made-to-order handbags is 2-3 weeks.
Our current lead time for all other accessories is 1-2 weeks.

Domestic Orders

Orders within the US ship via USPS Priority Mail and typically arrive in 2-3 business days after production. Please note that due to current shipping conditions, we cannot guarantee delivery dates.

All orders ship with delivery confirmation which can be used to track your package.

Unfortunately, we are unable to provide tracking information beyond what is supplied by the USPS.

We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

Standard shipping does NOT include insurance.

Order Changes &


In some circumstances, we can add to/combine multiple orders to save on shipping costs.

To combine multiple orders, email us at info@freebirdca.com as soon as possible after placing your order.If you’d like to make a change to your order (e.g., different size or color/personalization) within 12 hours, we’d be happy to help.

If you need to make a change to your shipping address, email us at info@freebirdca.com  as soon as possible. We can change the address as long as the package hasn't shipped. Unfortunately, we cannot reroute a package once it's shipped.